Returns and changes

If for some reason you are not happy with your Jera3 purchase, please do not hesitate to contact us at info@jera3.nl and every effort will be made to make sure that you are a satisfied customer. Any discussions of returns must be initiated within 30 days of the original shipping date. Customers are responsible for all freight charges for return shipments, and the item must be returned with the original packaging, and a copy of the receipt must be included for the return to be accepted. Shipping and handling is non-refundable. If the items is damaged to improper packaging by the customer, the return agreement will be void.

Limited Warranty Policy: At Jera3 we stand behind the quality and workmanship of all our products. Our warranty is limited to manufacturing defects only. General wear and tear is not covered by warranty. For handbags and smaller leather goods, purchased at full price, warranty is 1 year from date of purchase. Valid receipt copy required for processing claims. Discounted bags have a warranty of 30 days from purchase date against manufactures defects. Valid receipt copy required for processing claims.

The most important information to remember when ordering from Jera3 is that we want you to know that we value you as a customer. It is our goal that you don’t hesitate to tell your friends and family great things about Jera3. We want you to be proud to wear our bags with COLOR, STYLE and FLARE!